Shipping:

Bulbs4you ships all packages within the Netherlands in cooperation with PostNL. In other European countries with DHL, PostNL, or DPD.

Warranty and returns (right of withdrawal):

Right of withdrawal for the delivery of products:

1. When purchasing products, the consumer has the option to rescind the agreement without providing any reason for a period of 14 days. This reflection period begins on the day after the product is received by the consumer or a representative previously designated by the consumer and made known to the entrepreneur.

2. During the reflection period, the consumer will handle the product and its packaging with care. They will only unpack or use the product to the extent necessary to assess whether they wish to keep it. If they exercise their right of withdrawal, they will return the product with all supplied accessories and – if reasonably possible – in the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.

3. If the consumer wishes to exercise their right of withdrawal, they are obliged to inform the entrepreneur of this within 14 days of receiving the product. This can be done via your account, the model form, or another means of communication such as email. After the consumer has indicated their wish to exercise the right of withdrawal, the customer must return the product within 14 days. The consumer must provide proof that the delivered goods have been returned on time, for example by means of proof of shipment.

4. If, after the periods referred to in paragraphs 2 and 3, the customer has not indicated that they wish to exercise their right of withdrawal or has not returned the product to the entrepreneur, the purchase is final.

For the delivery of services:

1. For the delivery of services, the consumer has the option to rescind the agreement without providing any reason for at least 14 days, starting on the day the agreement is entered into.

2. To exercise their right of withdrawal, the consumer will follow the reasonable and clear instructions provided by the entrepreneur in the offer and/or at the latest upon delivery.

Costs in case of withdrawal

1. If the consumer exercises their right of withdrawal, the costs of return shipment will be at most for their account.

2. If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after withdrawal. This is subject to the condition that the product has already been received back by the web retailer or conclusive proof of complete return can be provided. Refunds will be made using the same payment method used by the consumer unless the consumer explicitly gives permission for another payment method.

3. If the product is damaged due to careless handling by the consumer themselves, the consumer is liable for any depreciation in value of the product.

4. The consumer cannot be held liable for depreciation in value of the product if the entrepreneur has not provided all legally required information about the right of withdrawal; this must be done before the purchase agreement is concluded.